Upon receipt, a Prime Health Labs employee will unpack the samples and verify them against the sample submission form. This verification will include ensuring the sample names and lot numbers match, that the indicated number of samples were received and the sample submission form was filled out correctly.
Prime health reserves the right to reject samples. Samples may be rejected due to the following reasons including but not limited to:
Please use good sampling techniques when taking and preparing samples for shipment. If applicable, please provide a current Material Safety Data Sheet (MSDS) for any known hazardous properties of the sample and disposition details for your samples.
Our team will send you a sample receipt notice confirming that sample(s) has been received and that testing will be initiated. Once testing has been initiated, you will be kept informed on the status of your project through completion.
All customers will be required to fill out the service agreement form and specify a payment method. This will create an account in our system, and allow us to easily process future samples.