QUALITY POLICY

Quality is a core value of the company that must be implemented at all levels. A consistently high standard of Quality applied, allows us to ensure patient safety and meet customer expectations.

The Goal of Prime Health to become a diversified Healthcare leader is supported by integrating Quality Management into all of our activities. The principles of continuous improvement should be practiced by all of us.

Our Quality & Compliance is establishing a quality system which provides the fundamental principles of our management of quality, through Standard Operating Procedures streamlined with International Quality Guidelines of ICH and WHO. It is therefore the responsibility of each of us to adopt this quality system in order to meet the challenges of the future.

We count on the commitment of each individual, at all levels of the company, to help us achieve our aim of integration, optimization and effective management of Quality and to continue to make Prime Health (Pvt.) Ltd. a company where Health Matters.

Following are our values, which are a declaration of our core beliefs and the defining features of a culture that breeds achievement:

CORE VALUES

Following are our values, which are a declaration of our core beliefs and the defining features of a culture that breeds achievement:

    • Quality
    • Integrity
    • Respect for People
    • Leadership
    • Collaboration
    • Customer Focus

  • QUALITY

    We are committed to excellence – in the results we achieve and in how we achieve them:

    • Do our jobs right every time
    • Focus on what is important
    • Raise the bar and deliver continuous process improvement
    • Innovate and execute flawlessly
  • INTEGRITY

    We do what is right for our customers, our communities, and ourselves:

    • Operate ethically
    • Take responsibility for our actions
    • Follow through on commitments
    • Communicate in an honest and authentic manner
    • Respect confidentiality
  • RESPECT FOR PEOPLE

    We promote a diverse culture and commitment to mutually respect for our employees, our customers and our communities:

    • Treat others with dignity and respect
    • Embrace and encourage new ideas
    • Cultivate individual talents
    • Celebrate achievements
    • Foster an environment of trust
    • Encourage open and honest dialogue
    • Embrace diversity to drive business results
  • LEADERSHIP

    We value people at every level who lead by example, take pride in what they do and inspire others:

    • Model our values
    • Perform our jobs with passion and conviction
    • Bring out the best in people
    • Anticipate, plan and embrace change
    • Demonstrate personal initiative
    • Promote innovative thinking
    • Develop talent
    • Make the most of our resources
    • Improve processes to drive cost efficiencies
    • Take personal ownership for results
  • COLLABORATION

    We value teamwork – working together to achieve common goals is the foundation of our success:

    • Be flexible and responsive
    • Think and work across boundaries
    • Share knowledge and information freely
    • Seek input and listen
    • Take personal ownership for collaborating with others